Our process is centred on you and your customers.
We come to you, we get to know you, we get to know your customers, we help you grow. With over 14 years of industry expertise, we help you reach, delight and convert more customers than ever before. Here’s how…
Reach more customers than ever before
Every project begins with an in-person discovery workshop. This is the most exciting part of any project as we work together to take a deep dive into every aspect of your business. From your marketing to your website, your order management to your customer services.
Together we will assess your business strengths and weaknesses, we will analyse your competitors and research your customers. With these data-driven insights, we will create a comprehensive business report and growth strategy.
Growing your business is all about your customers. You need to do three things.
Reach a wider audience through channel strategy and marketing.
Delight your website visitors with an exceptional, enjoyable experience.
Convert those visitors into customers with an intuitive and frictionless journey that will bring them back again and again.
We will help you every step of the way.
Delight more customers than ever before
Once your growth strategy is laid out, it is all about creating a beautiful website design informed by industry insights, audience research, design expertise and UX best practices.
We design every website mobile-first. This way, we create a cohesive and consistent user experience across all devices by expanding a fully-formed mobile experience onto desktop. Rather than compressing a desktop-first design to mobile which often loses the finesse and detail of the buyer journey. Our UX and ecommerce design experts create high-fidelity wireframes to show you in exact detail what your new website will look like, how it will work, and how it will feel.
The majority of web visits take place on mobile devices however, the majority of conversions take place on desktops. This tells us that the ecommerce industry is failing to provide mobile device users with experiences that feel easy and secure enough to complete the purchase. We work with all of our merchants to break this trend, stand out from the competition, and delight customers on any device.
Convert more customers than ever before
Once you have approved the designs for all devices, it’s time to build your new website and optimize your tech stack. We specialise in designing and building bespoke ecommerce websites with custom functionality to meet even the most unique business requirements. Whatever you need to give your customers the very best experience, our team of BigCommerce experts can build it.
As part of the initial discovery workshop, we examine your existing tech stack (the tools, apps and systems that integrate into your website and back-office systems). We analyse the cost of each solution you currently have against its effectiveness for your specific needs. We work with a wide network of technology partners so that we can connect every merchant with the best tools for their business.
You will receive a full and detailed report recommending which integrations to keep, which to remove, which to swap out and which new ones to add. This refined tech stack will help you save money, increase efficiencies in your back-office processes, and provide your customers with the best possible buying experience, ultimately increasing sales and profits.
Services
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Build on your strengths and banish your weaknesses. Gain visibility across channels and engage customers like never before.
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The unique solutions your B2B business needs, built with the effortless ecommerce experience your customers deserve.
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Legacy platform troubles? Lacking flexibility? Need B2B functionality? Time for a platform that will grow with your business.
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ecommerce Development is more than a one-off. Give your store the regular TLC it needs to stay up-to-date, competitive and secure.
Not sure what your business needs to grow?