Our process is centred on you and your customers.
We come to you, we get to know you, we get to know your customers, we help you grow. With over 15 years of industry expertise, we help you reach, delight and convert more customers than ever before.
Reach more customers than ever before.
Strategy
Reach more customers than ever before
Every project begins with an in-person discovery workshop. This is the most exciting part of any project as we work together to take a deep dive into every aspect of your business. From your marketing to your website, your order management to your customer services.
Together we will assess your business strengths and weaknesses, we will analyse your competitors and research your customers. With these data-driven insights, we will create a comprehensive business report and growth strategy.
Growing your business is all about your customers. You need to do three things:
- Reach a wider audience through channel strategy and marketing.
- Delight your website visitors with an exceptional, enjoyable experience.
- Convert those visitors into customers with an intuitive and frictionless journey that will bring them back again and again.
We will help you every step of the way.
Design
Delight more customers than ever before
Once your growth strategy is laid out, it is all about creating a beautiful website design informed by industry insights, audience research, design expertise and UX best practices.
We design every website mobile-first. This way, we create a cohesive and consistent user experience across all devices by expanding a fully-formed mobile experience onto desktop.
The majority of web visits take place on mobile devices however, the majority of conversions take place on desktops. This tells us that the ecommerce industry is failing to provide mobile device users with experiences that feel easy and secure enough to complete the purchase.
Development
Convert more customers than ever before
Once you have approved the designs for all devices, it's time to build your new website and optimize your tech stack. We specialise in designing and building bespoke ecommerce websites with custom functionality to meet even the most unique business requirements.
As part of the initial discovery workshop, we examine your existing tech stack. We analyse the cost of each solution against its effectiveness. We work with a wide network of technology partners to connect every merchant with the best tools for their business.
You will receive a full and detailed report recommending which integrations to keep, remove, swap, or add. This will help you save money, increase efficiencies, and provide your customers with the best possible buying experience.