Ecommerce maintenance isn't optional – it's business-critical. Every minute your store is down costs revenue. Every security vulnerability puts your business at risk. Every performance issue drives customers away. Our maintenance and support services ensure your store stays secure, fast, and profitable. We handle the technical complexities so you can focus on what you do best: growing your business.
Our Maintenance + Support Services
Comprehensive care that keeps your ecommerce operation running smoothly
Proactive Maintenance
Regular updates and optimizations that prevent problems before they start
- Platform and plugin updates
- Security patch management
- Performance optimization
- Database maintenance and cleanup
- Broken link monitoring and fixes
- Regular backup verification
24/7 Monitoring & Alerts
Round-the-clock surveillance that catches issues before they impact customers
- Uptime monitoring and alerts
- Performance threshold monitoring
- Security breach detection
- Payment gateway monitoring
- SSL certificate tracking
- Server resource monitoring
Emergency Support & Response
Rapid resolution when critical issues threaten your business
- Priority emergency hotline
- Same-day critical issue resolution
- Site restoration from backups
- Payment processing fixes
- Security breach response
- Crisis communication support
Content & Feature Updates
Keep your store fresh and functional with regular content and feature improvements
- Product catalog updates
- Content management
- New feature implementation
- Seasonal campaign setup
- Landing page optimization
- A/B testing management
Security & Compliance Management
Protect your business and customer data with enterprise-grade security
- Regular security audits
- Malware scanning and removal
- PCI compliance monitoring
- GDPR compliance checks
- Vulnerability assessments
- Security reporting
Performance Optimization
Continuous improvements that keep your store fast and converting
- Core Web Vitals optimization
- Image and asset optimization
- Caching strategy refinement
- Database query optimization
- CDN management
- Mobile performance tuning
Our Support Process
Structured approach that ensures reliable, responsive service
Initial Assessment & Setup
We conduct a comprehensive review of your current setup, identify potential issues, and establish monitoring systems. We create a customized maintenance plan based on your specific needs.
Proactive Monitoring Implementation
Our monitoring systems are deployed across all critical aspects of your store. We establish alert thresholds and response protocols to ensure rapid issue detection and resolution.
Regular Maintenance Cycles
Scheduled maintenance windows ensure your store stays updated and optimized. We handle all updates during low-traffic periods to minimize any impact on your business.
Continuous Improvement
We don't just maintain – we improve. Regular performance reviews identify optimization opportunities and growth enablers that keep your store ahead of the competition.
Reporting & Communication
Monthly reports keep you informed about your store's health, improvements made, and recommendations for future enhancements. Complete transparency in everything we do.
Why Choose Calashock for Ecommerce Support
Reliable expertise that protects your business investment
Support Success Stories
See how our maintenance services protect and improve B2B operations
Manufacturing Equipment Supplier
Prevented major revenue loss by detecting and resolving payment gateway failure within 15 minutes. Proactive monitoring caught issue before any customers were affected, maintaining 99.98% uptime record.
Industrial Parts Distributor
Comprehensive maintenance program reduced page load times by 67% and eliminated all security vulnerabilities. Monthly optimizations contributed to 23% increase in conversion rate over 12 months.
Chemical Supply Chain
24/7 support during critical system migration ensured zero downtime during peak ordering season. Coordinated maintenance allowed seamless transition to new platform without business disruption.
Industries We Support
Specialized maintenance expertise across B2B sectors